Frequently Asked Questions
Shipping · Warranty · Guitar Care
Shipping Information
How can I arrange an instrument delivery?
Contact our customer service team before ordering to discuss delivery details for guitars, basses, amplifiers, effects, and accessories. The team can also clarify any product-specific handling questions.
Can I discuss a delivery before placing an order?
Yes. Call 051-632-3003 or send your question by email so our team can review the items and assist with the appropriate delivery arrangements.
Warranty & Serial Numbers
How do I register a warranty?
Provide the product and serial-number information to our customer service team. They can guide you through the applicable warranty registration process and the information needed for review.
Where can I find my serial number?
The serial number is normally marked on the instrument itself. If it is difficult to locate or photograph, contact us with the brand and model information and our team will assist.
Guitar Care & Maintenance
How should I store an acoustic guitar?
Keep it away from sudden changes in temperature and humidity, and avoid direct heat or damp conditions. Store it in its case when it is not being played and support the instrument securely.
What routine care does a guitar need?
Clean the instrument with a suitable soft cloth, check the strings and hardware, and have any unusual movement, buzzing, or finish changes reviewed. A qualified repair technician can advise on setup and maintenance needs.
When should I replace the strings?
Replacement timing depends on playing frequency, condition, and instrument type. Regular cleaning and replacing strings when they are worn can help maintain a clear, stable feel.
Need Help?
For product, warranty, delivery, or care questions, contact Samkwang Musical Instruments.
Telephone051-632-3003
Store address152 Dongseong-ro, Busanjin-gu, Busan, South Korea
Opening hours10:30 AM–8:00 PM
Acoustic guitar care begins with simple habits that protect the instrument between performances. Keep the guitar away from sudden changes in temperature and humidity, and avoid placing it in direct sunlight or near heating sources. Wipe the strings and body gently after use, inspect the headstock and tuners for looseness, and store the instrument in a suitable case when it is not being played. Regular attention helps preserve the tone, action, and overall condition of your guitar for many years.
Warranty questions often concern serial number registration, coverage details, and the documentation needed when requesting support. Before contacting the shop, locate the serial number and review any paperwork that came with the instrument. Keeping the original receipt and registration information in a safe place can make future service inquiries easier. The FAQ section is a useful starting point for understanding how care, shipping, ownership questions, and product support are handled.
Choosing an acoustic guitar involves considering your playing style, experience, and the sound you hope to create. Beginners may prefer a comfortable instrument with an easy action, while experienced players may look more closely at tone, body shape, construction, and materials. Martin, Taylor, Gibson, and Sigma appear among the featured guitar brands, and their models are suited to different settings, from quiet practice to stage performance. A well-chosen guitar should feel comfortable in your hands.
Delivery and order questions can usually be resolved by reviewing the available FAQ guidance and contacting the shop when more detail is needed. Customers may also find useful information through owner resources, service references, videos, and product catalogs on the website. Samkwang Musical Instruments has a long tradition in Busan as a specialist in guitars, basses, and acoustics, offering guidance shaped by decades of experience with instruments, strings, maintenance, and musicians.